Frequently Asked Questions
66/1000 实时翻译 划译 Here are some common questions about shopping in online stores. If you haven't found the questions you want to know, you can contact us directly through social media or online customer service, and leave your questions.
Shipping Information
What transportation methods are available for selection?
The preferred option in mainland China is SF Express.
Cross border goods will be shipped using logistics methods that are relatively fast to reach the destination.
How long can I receive my baby?
Non remote areas within China can receive goods within 3 days, while remote areas may take 5-7 days.
Cross border logistics generally receive goods within 7 days, but in some popular logistics areas or during holidays, the delivery time may be extended to 15 days.
How can I track my order?
After you check out, there is a track my order link in the upper right corner of the page, which can be clicked to enter the page and check the real-time status of the order.
Can I place an order without registering an account?
Shopping in the mall does not require registering an account, but at the same time as placing an order and checking out, it will automatically register based on the email address you left. To track order information more conveniently, it is recommended that you leave your real and commonly used email address during checkout.
FAQ Second Version
What transportation methods can I choose on my own?
Zhongtong
EMS
SF Express
UPS
DHL
If you have your own designated logistics method, you can leave a message in the remarks
How to return or exchange goods?
Due to the special nature of the product, there is no return process after opening the product packaging. If any damage or missing items are found upon opening the packaging, it is necessary to promptly take photos of the inspection upon receipt of the goods and contact us as soon as possible to arrange for a return.
