Return and Exchange Guide

Return and exchange service

  1. Online store: If you find that the product is damaged or not in good condition when receiving it, you can contact the customer service department within 14 days without unpacking the product packaging to arrange for a return or exchange of the product.
  2. Otherwise, in general, due to the special nature of the product, we do not accept any requests for exchange or cancellation of the order.
  3. If we agree that you have the right to replace the product, but the requested replacement item is already sold out, we will refund the relevant amount to you.
  4. At our independent discretion and in special circumstances, we will refund the funds involved in online shopping to the relevant payment account you used for payment or other mutually agreed upon method. The refund process takes approximately 1-2 weeks for the goods to be returned to the warehouse.
  5. If you have used electronic coupons, electronic discount coupons, or reward points for easy money during payment, we will make relevant adjustments.
  6. Before accepting the product exchange, please provide us with a shopping voucher or relevant electronic receipt.
  7. The product must be returned along with all the gifts included with the purchase, otherwise we will deduct the value of the gift from the refund.

other

  1. Until the customer has paid the full amount for the purchase of the product, we will retain the property rights of the product, and the related property rights and risks will be transferred to the customer when the product is delivered to the deliveryman or customer.
  2. We have the right to destroy any goods that have not been received by the order confirmation notification date for more than 7 days without further notice. In this case, we will not refund or compensate you; We reserve the right to continue requesting storage fees from you.
  3. We are not responsible for any income loss (whether direct or indirect), profit or any indirect or consequential loss caused by your transactions with us under any circumstances.

October 24, 2024

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